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Privacy Policy

1. Introduction

Zep Carpet & Upholstery Cleaning (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains what information we collect, how we use it, and when we share it when you visit our website or contact us for services.

2. What Personal Information We Collect

We may collect the following:

A. Personal Information You Provide

  • Name

  • Phone number

  • Email address

  • Service address (physical address)

  • Any details you submit through forms, calls, texts, or messages

B. Service & Appointment Information

  • Requested services (carpet, upholstery, rug, etc.)

  • Scheduling preferences, photos/notes you share, and job-related details

C. Website / Device Information (Usage Data)

  • IP address, browser type, device type

  • Pages visited, time on site, referral sources

  • Cookie and analytics data (for example Google Analytics and Meta/Facebook Pixel)

D. SMS Information (If You Opt In)

  • Your phone number and opt-in/opt-out status

  • Message delivery records and communications related to your requests (appointment confirmations, reminders, arrival updates, customer support)

3. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and provide customer support

  • Provide quotes and manage service requests

  • Schedule, confirm, and manage appointments

  • Send service-related notifications (including SMS if you opt in)

  • Improve our website and services

  • Analyze traffic and marketing performance

  • Prevent fraud and protect our business

We do not sell or rent your personal information.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your experience and measure website performance. These may be used by:

  • Google Analytics (traffic insights)

  • Meta/Facebook Pixel (marketing/ad performance)

You can control cookies through your browser settings. Some site features may not work properly if cookies are disabled.

5. Who We Share Personal Information With

We may share limited information with trusted service providers only as needed to operate our business, such as:

  • Payment processors

  • Scheduling/CRM tools

  • Analytics and advertising platforms

  • SMS/messaging providers (to deliver messages you request or consent to receive)

SMS consent policy (carrier requirement):
SMS consent is not shared with third parties or affiliates for marketing purposes.

We do not share your personal information with unrelated third parties for their own marketing.

6. Data Security

We use reasonable safeguards (including SSL where applicable) to protect your information. No method of transmission or storage is 100% secure.

7. Your Choices

You may:

  • Request access, correction, or deletion of your information (subject to legal/business record retention)

  • Opt out of marketing emails (if any)

  • Opt out of SMS at any time by replying STOP

  • Control cookies in your browser settings

8. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal data from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

10. Contact

Zep Carpet & Upholstery Cleaning
Phone: 551-205-5995
Website: https://www.zepcarpetandupholsterycleaning.com

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