Privacy Policy

1. Introduction

Zep Carpet and Upholstery Cleaning ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or contact us for carpet, upholstery, and rug cleaning services.

2. Information We Collect

We may collect the following information:

Personal Information: such as your name, phone number, email address, or physical address when you fill out a form, request a quote, or contact us.
Service Details: information about the services you requested (e.g., type of cleaning, location, scheduling preferences).
Device & Usage Data: IP address, browser type, pages visited, time on site, and referral sources (via cookies, analytics tools like Google Analytics, etc.).

3. How We Use Your Information

We use the information we collect to:

Respond to inquiries and provide customer support
Schedule and manage appointments
Improve our website and services
Send occasional updates or service-related notifications
Analyze traffic and usage trends

We do not sell or rent your personal data.

4. Cookies & Tracking

We use cookies and similar technologies to track site activity and improve your experience. These may be used by:

Google Analytics (for traffic insights)
Meta/Facebook Pixel (for marketing and ad performance)

You can opt-out of cookies in your browser settings.

5. Sharing of Information

We may share limited data with trusted partners for business operations, such as:

Payment processors
Marketing tools
Service scheduling platforms

We do not share your personal info with third parties for unrelated marketing.

6. Data Security

We use SSL encryption and take reasonable steps to keep your personal information safe. However, no system is 100% secure.

7. Your Choices

You can:

Request to access, correct, or delete your information
Opt out of email or text communications
Disable cookies in your browser

8. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect data from children.

9. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.