Refund Policy

At Zep Carpet and Upholstery Cleaning, we take pride in providing quality service and customer satisfaction. This Refund Policy outlines the conditions under which refunds or service adjustments may be considered.

Eligibility for Refunds

Refunds may be issued under the following circumstances:

Technician was unable to complete the job due to our error
You were charged incorrectly (e.g., duplicate charges or incorrect service fee

Non-Refundable Situations

Refunds will not be issued in these situations:

You failed to report a problem within 24 hours of the service
The issue is related to pre-existing damage, wear-and-tear, or permanent stains
You changed your mind after the service was completed
Pet stains or odors that cannot be fully removed due to material or severity

Cancellations & No-Show Fees

Cancellations must be made at least 24 hours in advance

How to Request a Refund

To request a refund or re-cleaning, please provide:

Full name and service address
Date of service
Description of the issue (with photos if possible)

Submit your request to:
use the contact form at zepcarpetandupholsterycleaning.com

6. Refund Processing

Approved refunds will be processed to the original payment method within 5–7 business days. Refunds made by cash or check may take longer and will be coordinated directly with you.

Thank you for choosing Zep Carpet and Upholstery Cleaning.
We’re committed to delivering clean results you can trust!