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Terms & Conditions

Welcome to Zep Carpet & Upholstery Cleaning. By accessing or using our website or services, you agree to these Terms & Conditions.

1. Services Offered

We provide residential and commercial cleaning services, including:

  • Carpet cleaning

  • Upholstery cleaning

  • Area rug cleaning

  • Pet stain and odor removal

  • Sanitization and deodorizing treatments

All services are subject to availability and scheduling based on technician availability and location.

2. Pricing and Payment

Prices are communicated before service and may vary based on size, condition, and requested treatments. We accept:

  • Credit/Debit cards

  • Zelle

  • Cash

  • Checks

Payment is due at the time of service unless otherwise agreed in writing.

3. Cancellations & Rescheduling

We request at least 24 hours’ notice for cancellations or rescheduling.
If a technician arrives and cannot access the property, or the job is canceled on-site, a service fee may be charged.

4. Satisfaction Guarantee

If you are not satisfied, please notify us within 48 hours of service. We will make reasonable efforts to address the issue, which may include re-cleaning affected areas when appropriate.

5. Customer Responsibilities

You agree to:

  • Provide safe, unobstructed access to areas being cleaned

  • Notify us in advance about fragile items/materials requiring special care

  • Secure pets during service

We are not liable for damage resulting from pre-existing conditions, unsecured items, or improper use of treated areas.

6. Liability

We are not responsible for:

  • Pre-existing damage

  • Pet-related damage

  • Dye bleeding from non-colorfast fabrics

  • Items left behind after service

Please remove valuables and sensitive items prior to cleaning.

7. Use of Website

Website content may not be copied, modified, or used for commercial purposes without our written consent.

8. SMS Terms of Service (Carrier-Required Language)

By opting into SMS from a web form, by requesting texts, or by otherwise providing consent, you agree to receive SMS messages from Zep Carpet & Upholstery Cleaning. These messages may include:

  • Appointment confirmations and reminders

  • Technician arrival updates

  • Customer support messages

  • Estimate/quote follow-ups you requested

Messaging frequency may vary.
Message and data rates may apply.
To opt out at any time, text STOP.
For assistance, text HELP or visit our website at https://www.zepcarpetandupholsterycleaning.com.
Visit https://www.zepcarpetandupholsterycleaning.com/blank for Privacy Policy and https://www.zepcarpetandupholsterycleaning.com/blank-2 for Terms of Service.

SMS consent is not shared with third parties or affiliates for marketing purposes.
Consent is not a condition of purchase.

9. Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page with a revised effective date.

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